Posted on: May 18, 2022 | Job#: R41316

Sr. Analyst - Decision Support

Full time | Two Folsom, San Francisco, CA, US 94105

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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Customer Analytics Team at Gap Inc. applies data analysis and machine learning techniques to drive business benefits for Gap Inc. and its brands. The team’s focus is on creating analytical capabilities to support customer acquisition and retention, personalization and marketing at Gap Inc. Areas of expertise include segmentation, targeting, forecasting, marketing effectiveness measurement and optimizations, customer behaviors, site analytics and business growth initiatives. You will support the team to build and deploy Data and Analytics capabilities, in partnership with GapTech, PDM, Central Marketing & business partners across our brands.

What You'll Do

  • Quickly grow into a trusted analytics subject matter expert for loyalty and payments data.
  • Understand customer lifecycle and engagement strategies as they pertain to loyalty.
  • Connect strategies to tactical analysis work that help loyalty marketing teams test ideas, run campaigns, measure performance and grow the loyalty portfolio.
  • Independently own and deliver medium complexity analysis projects from ideation to insights communication.
  • Design and build reporting tools, information dashboards, data generators, and other end user information portals or resources
  • Advise business groups by providing technical and strategic reports that identify and address business issues and opportunities
  • Integrate data from multiple sources to produce requested or required data elements based on business requests and needs
  • Collaborate with business partners to translate high impact business opportunities into analytic frameworks, business requirements, and plans to support model development
  • Develop communication skills to exchange complex information
  • Manage projects and program execution within area of specialty and ensures quality of work

Who You Are

  • Proficient in data access and analysis methods for large customer and transactional data: Expert SQL skills and working experience with an array of data extraction, manipulation and summarization languages and toolsets such as R, Python, SAS, Databricks, Azure, Domino Data Lab
  • Familiarity and experience using visualization and dashboard tools such as Tableau and Power BI
  • Strong business acumen, and superior written, verbal and presentation skills
  • Anticipate operational/program issues and develops preventative measures
  • Apply fully functional professional knowledge in Analytics

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

US Candidates – Non NYC
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

US Candidates – NYC
Beginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).

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