Posted on: July 21, 2021 | Job#: 367470

Manager, Field Communications

Full-time | 2 Folsom Street, San Francisco, CA, US 94105


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role


The Manager of Field Communications supports the Store Strategy and Operations team to deliver effective communication tools and resources to drive increased field execution and engagement. This role focuses on projects and initiatives; working closely with various teams and functions to develop communication strategies, lead change communication plans, drive compelling messaging and creative employee experiences to build culture in the field and bridge a connection between field and HQ populations.

This role partners with their supervisor and the Retail Operations Lead to influence key business partners across all functions and channels and consulting in change management plans while representing the voice of the field and customer in all interactions.

What You’ll Do

What you'll do

  • Supports and acts as liaison for all change management related large-scale projects and initiatives while balancing brands’ strategies, visions and values.

  • Works with Retail Operations other business partners to ensure teams are delivering quality, clarity, timeliness, accuracy and relevance of all communications to drive improvements in store execution.

  • Influence all phases of communication, including writing, creating, editing and publishing messages.

  • Directs/Manages team output and inspires them to be product obsessed, customer-focused, innovative, fast-moving and team-oriented.

  • Manages Store Communications Technology and is responsible for keeping all information updated through the subject matter experts owning content.

  • Safeguards the volume of information is digestible, and the delivery vehicles produce the best result for the intended audience.

  • Analyzes opportunities, drives results and measures the success of initiatives in the store environment.

  • Supports execution of Field and HQ engagement, meetings and events.

Who you are


  • Communication – able to convey information and ideas through excellent written and verbal communication, in an engaging manner facilitating understanding, adoption and retention.

  • Continuous Learning – articulates and embraces challenges; seeks information that can result in improved business results.

  • Accountability – sets specific and measurable performance objectives; strives to always meet or exceed the performance standard and holds their team accountable to the same.

  • Customer Impact – identifies opportunities within the store environment, offers solutions to improve the overall customer experience and achieve business goals.

  • Detail Orientated – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.

  • Proficient in Word, PowerPoint, Excel, In Design and graphic design experience preferred.

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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