Posted on: April 12, 2021 | Job#: 356137

Senior Manager - Technical Design

Full-time | 550 Terry A Francois Blvd, San Francisco, CA, US 94158


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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

The Sr. Manager of Technical Design is responsible for driving and evolving fit consistency, quality strategy, day-to-day operations, methods and measures of effectiveness and creates an environment of continuous process improvement for a large/multi division within the function. The Sr. Manager leads, inspires and motivates the team to achieve high levels of performance and engagement. They lead change and growth initiatives within the division, while demonstrating the ability to thrive in a dynamic fast paced work environment. The Sr. Manager demonstrates cross-functional proactive thought leadership to resolve execution dependencies across business partners. They assess business needs by prioritizing tasks, monitoring the workflow, removing roadblocks and supporting the staff in meeting deadlines.

This position requires a high level of technical, supervisory, leadership, process management and communication skills while developing and maintaining key talent.

What you'll do

  • Have an elevated sense of style and aesthetic with a continual pulse on current and relevant market trends and emerging technology.

  • Attending all milestone meetings and ensuring greater team is in attendance

  • Attending Trend Funnel with the divisional team to thoroughly understand design’s vision and stay connected to the seasonal story to understand the direction of upcoming trends. Outputs include:

  • Identifying trend shifts in current fit camps and work with divisional tech team to make needed adjustments

  • Identifying new trends partnering with Design on new fit camp aesthetic

  • Researching direct competitors and aspirational brands

  • Scheduling competitor shopping to stay abreast of market trends and ensure the team attends cross-functional shopping trips as planned

  • Drive for continual improvement and innovation to support business strategies; sponsor newness by identifying and developing creative ideas and talents of others.

  • Assess team’s potential and limitations and clearly articulate a development strategy that develops, strengthens and inspires direct reports to meet their business and career goals.

  • Own physical fit foundation for the division including the evaluation of body size, shape and the relationship of clothing on the target body and development of dress forms.

  • Determine the need and timing of competitive fit deep-dive research on product categories within their division to maintain fit, sizing and construction relevant to the marketplace.

  • Own divisional sizing and grade rule consistency across product categories in the PLM database.

  • Protect brand integrity and consistency through department use and upgrades of block and fit camps based on changing business needs.

  • Translate field input on customer fit and quality experience to strategically improve the consumers’ future experience with product and service to increase customer satisfaction and loyalty.

  • Facilitate store visits and opportunities for the team to review competitors’ fit and construction execution.

  • Execute operational leadership – maintain divisional metrics to ensure balanced workload, oversee divisional fit sessions, and facilitate divisional and cross-functional meetings as appropriate.

  • Foster an open communication and team environment with all business partners.

  • Help team resolve production, quality and costing issues by engaging business partners to ensure brand integrity.

  • Challenge business partners when appropriate to prevent re-work, redundancies, and inefficiency

  • May include international travel up to 2 times per year.

Who you are

  • BA, AA or Certification in Apparel Manufacturing, Design, Patternmaking or equivalent.

  • 7-10 years’ experience in the Apparel Industry including patternmaking and construction experience with full knowledge of total production timeline.

  • 5+ years’ of people management experience.

  • Proven track record in leading a team to execute on an aligned 3 year business strategy driving results for the division year over year.

  • Expertise in fit and patterning making - including grading and construction manufacturing methods for multiple product types, categories and divisions.

  • Able to create and carry out development plans at all levels for growth and development.

  • Able to identify and address poor performance promptly and effectively.

  • Superior verbal and written communication skills including the ability to communicate complex ideas in a simple way.

  • Superior interpersonal skills - works well as part of a cross-functional team and able to influence and interact at all levels of the organization including interfacing regularly with senior/executive leadership team.

  • Cultivate and maintain strong internal and external relationships with suppliers and business partners.

  • Strong computer skills – PLM, Illustrator, Photoshop, Gerber, Lectra, Optitex/3-D technology, Microsoft Office Suite

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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