Posted on: September 24, 2020 | Job#: 339255

Director, Gap - Decision Support

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

The Data and Analytics organization is chartered with unlocking the power of data to drive decision making and customer obsession across Gap Inc’s family of dynamic brands. This organization is also responsible for building the Data and Analytics Platform in partnership with GapTech (IT team) and scale our capabilities across the enterprise. The Decision Support team within the Data and Analytics organization drives value and innovation through the application and delivery of analytics within our diverse specialty apparel brands and the functional areas of Product Management (PDM), Marketing, and Loyalty.

Reporting to Sr. Director of Decision Support, the Director, Decision Support Gap partners with the brand and cross-functional teams on the evolution of personalization at scale for the customer, marketing, and e-commerce for Gap brand.

The successful candidate is experienced in leveraging data and analytics to inform strategies, and highly skilled in translating business questions into analytical models. They are eager to be a part of a digital-first, growth-oriented, data-driven team. Key areas of opportunity and focus include online and omnichannel personalization, customer loyalty, customer lifecycle, and lifetime value analysis and measurement.
analytics to drive business outcomes

What you'll do

  • Partner with key stakeholders specifically within the Gap brand to leverage customer data and marketing analytics to drive business outcomes
  • Perform analysis and leverage existing internal analytical tools to improve decision making and customer strategy development for key stakeholders across the Gap brand
  • Lead projects across Data and Analytics to help Gap brand leverage data and analytics to make customer-centric, data-driven decisions
  • Build and manage the delivery of a roadmap for customer data and analytics to support the key brand/customer initiatives for Gap brand
  • Proactively identify opportunities to evolve the customer data and marketing analytics roadmap based on the needs of key stakeholders

Who you are

  • 12+ years of experience in customer or marketing analytics, in a multi-channel retail environment
  • Strong business acumen, and superior written, verbal and presentation skills
  • Proficient in data access methods for large customer and transaction databases
  • Able to deliver near-term wins while building towards a larger strategic vision
  • Proficient in leveraging customer analytical methods to drive customer and business outcomes
  • Management consulting or strategy experience preferred
  • Bachelor’s degree; Master’s/MBA degree highly strongly preferred

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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