About Gap Inc.
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the role
A role of Operations Supervisor in a Gap Inc. distribution or fulfillment center places you on the front line of delivering product to our customers as fast as possible, using the latest in technology and innovation while motivating and coaching the greatest of employees. Your diligence and focus at quality leadership, process improvements, financial and budgetary acumen will drive business results within an ever evolving distribution center environment. Your analytical skills tied to leadership drive will impact thousands of customers across the globe. Safety, employee excellence, and teamwork through engagement will be your daily focus. The Supervisor will achieve results through exceptional decision making, problem solving, and analysis utilizing planning and process management, communication and leadership skills.
What you'll do
Provide supervision of a distribution center team including but not limited to productivity, performance, accuracy, safety, and attendance through a timebound accountability of standards
Operations Supervisor will oversee a dynamic team operation, working multiple productive and supportive functions by training, motivating, coaching and developing the team to achieve and exceed service and facility goals to support our customers
Ensure a superior customer experience that fully supports the brand image and service level agreements
Embrace continuous improvement, process development and positive change to identify best solutions
Identify opportunities to improve practices, mitigate risk, optimize technology and present recommendations to DC leadership; leveraging supporting teams to meet and exceed goals
Assess, plan and drive results within the team to ensure adherence to agreed levels of work expectations
Ensure effective communications; up, down and across the business
Ability to work various shifts as required; 90% of time is on the floor
Who you are
Minimum of 3 - 5 years distribution operations experience preferred
Minimum of 2 - 5 years of leadership experience preferred
Bachelor's degree preferred or equivalent experience
Experience with automated WMS, RF scanning preferred
Strong interpersonal and relationship building skills
Excellent decision-making abilities and ability to integrate and apply information
Effective issue resolution skills
Accountable, enthusiasm, reliability and drive for results in present capacity
PC skills: Microsoft Office-Word, Excel, Access and/or other software/database skills
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.
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