About Gap
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.
About the role
The Head of Stores and Operations is a strategic and highly collaborative individual, skilled in organizational agility and leading transformation, with deep experience operating a vertically integrated, omnichannel retailer. As a strong team and change leader, you will be responsible for leading, developing, and driving key initiatives within Gap stores organization to generate significant impact through strategic direction. In this role, you will lead a team consisting of various levels of field and operation leaders. You will create an environment that drives high performance, operational excellence, customer satisfaction, maximum productivity, and profitability through developing and empowering your team while fostering a culture of creativity and possibility.
What you'll do
- As the Head of Stores and Operations, you lead the Field Senior Leadership Team, Field Visual and Store Operations team.
- You collaborate with Director+ teams in field leadership, field visual and store operations, to identify opportunities to evolve our current business.
- You collaborate with cross functional business partners and advocate on behalf of the stores organization to ensure the proper tools and resources are allocated to achieve commercial success.
- You actively pursue details about the marketplace and customers, acting on this information to improve the customer experience.
- You build a talent pipeline by development, succession planning and networking.
- You drive a performance culture that motivates & inspires teams to deliver outsized value to the organization.
- Leads and inspires team to be customer-focused, innovative, fast-moving, and team-oriented.
Who You Are- Create the vision and direction on key strategic projects + initiatives, inclusive of end-to-end project management.
- Collaborate with key field, store operations, and headquarters business partners to identify opportunities to evolve our current store operating model.
- Architect a multi-year strategy for the field organization that is relevant, realistic, and is aligned to our brand filters + goals.
- Influence store and upper field leader roles to drive and develop new behaviors.
- Develop course of action, both short and long term, for process and performance improvement.
- Grow people’s capabilities to build a talent pipeline for the field organization, and brand.
Key Experiences
- Demonstrated ability to: drive results; execute based upon company direction and business acumen; influence and motivate others.
- Demonstrated ability to continually embrace challenges, take risks, learn fast and welcome change.
- Demonstrated ability to actively learn and immediately apply learnings into decisions and behaviors.
- Current in industry trends, emerging technologies, and best practices in retail sales to drive innovation and maintain a competitive edge.
- Flexible to work days, nights, weekends and holidays to meet the needs of the business.
- Ability to travel overnight as required.
Salary Range: $0.00 - $0.00
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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