About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
Meet regularly with interdisciplinary business stakeholders and brand leaders to translate business questions and problems into analytic action plans that lead to impactful data analyses. Actively promote data-based decision making to different functional areas by evangelizing analytic capabilities. Serve as an in-house data analysis Subject-Matter-Expert by providing know-how, feasibility, and resource capabilities to the brand’s leadership. Manage and actively prioritize a queue of analysis requests from multiple brand stakeholders. Design, perform and deliver data analyses that measure, monitor and research customer metrics and customer behavioral trends that inform business decisions and deliver insights. Deliver recommendations. Access, query, aggregate, manipulate, consolidate, and summarize omni-channel customer and visitor data from multiple large-scale data sources using data science tools (SQL,R, Python, SAS, Microsoft Power BI, Azure, Adobe, Databricks). Utilize commonly used business tools of MS Excel PPT, SharePoint, Asana, and MS Teams. Partner with other internal data and infrastructure teams (Product Management, testing teams, data science teams) to design, execute and analyze relevant hypothesis testing for emerging digital and customer experience products. Measure summarize and present results of tests and experiments to brand stakeholders by preparing and delivering presentations to stakeholders. Proactively and reactively measure, monitor, analyze, uncover, and interpret relevant customer behaviors to uncover trends and influence brand strategy. Develop and oversee product and customer behavior KPI monitoring systems by developing, evolving, and distributing performance measurement dashboards an reporting. Collaborate with cross brand and cross-functional Analytics team members to stay up to date on larger company initiatives and identify opportunities to contribute to the larger analytics team. Continually learn about Gap Inc.’s data, systems, and capabilities to continually improve impact, influence and data storytelling skills. Mentor and coach junior data analysts. Must be available to work in office 4 days a week. Work from home permitted 1 day a week.
What You'll Do
Meet regularly with interdisciplinary business stakeholders and brand leaders to translate business questions and problems into analytic action plans that lead to impactful data analyses. Actively promote data-based decision making to different functional areas by evangelizing analytic capabilities. Serve as an in-house data analysis Subject-Matter-Expert by providing know-how, feasibility, and resource capabilities to the brand’s leadership. Manage and actively prioritize a queue of analysis requests from multiple brand stakeholders. Design, perform and deliver data analyses that measure, monitor and research customer metrics and customer behavioral trends that inform business decisions and deliver insights. Deliver recommendations. Access, query, aggregate, manipulate, consolidate, and summarize omni-channel customer and visitor data from multiple large-scale data sources using data science tools (SQL,R, Python, SAS, Microsoft Power BI, Azure, Adobe, Databricks). Utilize commonly used business tools of MS Excel PPT, SharePoint, Asana, and MS Teams. Partner with other internal data and infrastructure teams (Product Management, testing teams, data science teams) to design, execute and analyze relevant hypothesis testing for emerging digital and customer experience products. Measure summarize and present results of tests and experiments to brand stakeholders by preparing and delivering presentations to stakeholders. Proactively and reactively measure, monitor, analyze, uncover, and interpret relevant customer behaviors to uncover trends and influence brand strategy. Develop and oversee product and customer behavior KPI monitoring systems by developing, evolving, and distributing performance measurement dashboards an reporting. Collaborate with cross brand and cross-functional Analytics team members to stay up to date on larger company initiatives and identify opportunities to contribute to the larger analytics team. Continually learn about Gap Inc.’s data, systems, and capabilities to continually improve impact, influence and data storytelling skills. Mentor and coach junior data analysts. Must be available to work in office 4 days a week. Work from home permitted 1 day a week.
Who You Are
Requirements: Master’s degree in Information Systems Management, Data Science or a related field.
Experience and/or education must include:
- Programming with an array of data extraction, manipulation and summarization languages and toolsets in SQL, R, or Python on large amounts of complex customer data in relational database environment;
- Customer Relationship Management concepts;
- Ability to monitor longitudinal trends in data by designing, building, maintaining and publishing Visualization and dashboard tools using Power BI;
- Data modeling abilities with ability to implement principles in anomaly detection and interpolation;
- Statistical/data science methods most commonly used in retail analyses including: forecasting, AB testing, hypothesis testing, machine learning and prediction algorithms;
- Ability and familiarity to understand and operate in an Agile development team environment;
- Presentation of technical concepts to non-technical audiences and written, verbal and presentation skills to translate a business need or question into a hypothesis that can be validated via experimentation or data analysis; and
- Office workflow and work management tools (Microsoft Office suite, Excel, Power Point, Confluence, Sharepoint, and Asana project management)
Job Location: 2 Folsom, San Francisco, CA 94105 & must be available to work in office 4 days a week. Work from home permitted 1 day a week.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $110,400 - $146,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.