Project Lead, Store Operations - Selling and Experience

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

Our team is made up of passionate, curious storytellers — creators and visionaries who seek out what’s next and bring it to life through elevated design, immersive experiences, and a shared spirit of creativity and innovation.

Sobre el puesto

The Selling and Experience Project Lead builds, modernizes, and delivers tools, programs, and resources that support a consistent, high-quality in-store customer experience and strong selling performance. This role works across HQ and field teams to ensure all initiatives are simple, practical, and easy for stores to execute.

This role focuses on translating business needs into clear, actionable solutions while continuously improving and modernizing tools to enhance productivity, client engagement, and store execution.

Qué harás

Selling Tools & Program Development

• Develop, modernize, and deliver selling tools, playbooks, and resources that support conversion and service execution
• Create clear guidance and materials for key brand moments (launches, peak seasons, events)
• Build and enhance clienteling and outreach tools to support customer engagement and repeat business

Customer Experience & Clienteling Execution

• Support rollout and execution of customer experience and clienteling programs in stores
• Develop outreach frameworks and engagement tools that enable consistent client interactions
• Gather field feedback and customer insights, and continuously refine and modernize tools to improve usability and execution

Operational Execution & Field Enablement

• Convert business priorities into simple, streamlined tools, processes, and routines for stores
• Ensure all materials are clear, modern, and easy to implement
• Partner with field teams to support adoption and consistent execution

Performance Tracking & Insights

• Track usage and effectiveness of selling tools, clienteling platforms, and outreach efforts
• Monitor key metrics such as conversion, engagement, and repeat business
• Share insights to improve tools, execution, and ongoing enhancements

Cross-Functional Partnership

• Work with Merchandising, Marketing, Loyalty, Product Operations, and Field teams
• Ensure tools and programs align with broader business needs
• Support testing, innovation, and rollout of new and enhanced tools

Key Metrics

• Sales & conversion
• Clienteling usage & engagement
• Outreach effectiveness
• Customer repeat behavior
• Execution consistency

Quién eres

• Exposure to learning and development with an ability to support creating clear, effective content
• Skilled in PowerPoint, Canva, Articulate, and similar tools to produce polished, on-brand materials
• Proficient in Microsoft tools (Outlook, Teams, Word, Excel, SharePoint, OneDrive) to manage workflow, communication, and organization
• Travel up to 50%

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees