Business Analyst - Stores Network

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

Sobre el puesto

GAP Inc. is transforming its Stores Network to enable the Store of the Future—supporting always-on connectivity, modern POS, Store Wi-Fi, IoT devices, and cloud-enabled retail applications at global scale.

Our mission is to maintain seamless store operations while enabling the rollout of new technologies that enhance efficiency, empower store teams, and elevate the customer experience.

The Lead Deployment Support Analyst is a key leadership role responsible for overseeing deployment support activities, guiding analysts, and ensuring store technology implementations are executed on schedule, with precision, and minimal disruption to business operations.

Qué harás

Store Network Deployments

• Lead and coordinate store network deployment activities, Store remodels, Store refreshes, and technology upgrades
• Guide store managers, technicians, and vendor partners through installation and validation activities 
• Monitor project milestones, proactively identify risks, and escalate concerns as needed 
• Ensure accurate documentation, validation, and formal completion sign-off for deployment activities 

Business Analysis & Stakeholder Management

• Gather and document business and technical requirements for store network initiatives
• Translate business needs into clear deployment requirements for engineering and operations teams
• Serve as a primary point of contact for business partners like network teams, store operations, vendors and field support
• Provide regular status updates, dashboards, and executive-level summaries for leadership

Escalation Support – Store Network & Voice Operations

• Provide escalation support for store network incidents impacting POS, Store Wi-Fi, IoT devices, and critical retail applications
• Act as a single point of coordination during high-impact store outages and regional incidents
• Partner with Network Operations, Engineering, Service Desk, and vendors to drive incident resolution and root cause analysis
• Support incident bridges and communications during major incidents
• Identify recurring operational issues and feed insights back into deployment standards, designs, and processes

Deployment Support & Stabilization

• Support day-of-deployment activities, including coordination with vendors and store teams
• Track and manage post-deployment issues through stabilization and handoff to support teams
• Analyze deployment issues and trends to recommend process improvements and standardization
• Ensure documentation is updated post-deployment (as-built diagrams, inventory, lessons learned)

Process Improvement & Governance

• Help define and improve deployment processes, change management, and readiness checklists
• Support standardization of deployment workflows across regions and store formats
• Assist with vendor coordination, SLAs, and performance tracking
• Drive continuous improvement for deployment efficiency, quality, and store experience

Communication & Stakeholder Management 

• Deliver clear, professional communication to store leadership, vendors, and internal stakeholders 
• Set expectations regarding timelines, deliverables, and next steps 
• Represent the team with professionalism when engaging with business leaders and project managers 

Coaching & Team Development 

• Mentor junior analysts through active coaching and performance feedback 
• Foster a collaborative, customer-first team culture 
• Contribute to training programs, documentation updates, and knowledge-sharing initiatives 

Quién eres

• Experience supporting large retail enterprises with hundreds or thousands of stores
• Familiarity with Cisco Meraki, Cisco, or similar enterprise networking platforms
• Experience with Store of the Future technologies, POS systems, IoT devices, and digital retail platforms
• Knowledge of ITIL, Agile, or project management frameworks
• Experience working with field services providers and global vendors

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees