Posted on: March 28, 2022 | Job#: R32417

Manager, Product Insights and Testing (Gap Inc)

Full time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Responsive Capabilities are a key focus area in our business, enabling our brands to be more nimble, quickly reacting to the everchanging business landscape to minimize risk and maximize opportunity. Responsive informs a range of high-impact, strategic, data-driven business decisions – from the design of a product to the size of an order to the speed in which we can get product in stores. The Responsive Team owns managing the capabilities by creating best in class operational processes and driving sustainability through continuous improvement. Our team works across the Gap Inc. portfolio of brands (Athleta, Banana Republic, Banana Republic Factory Stores, Gap, Gap Outlet, Old Navy).

Product Testing is a Responsive Capability that informs critical product decisions that directly impact our brands’ bottom line. Testing Operations owns testing capability evolution, testing strategy, and end-to-end execution. We are seeking someone who can drive strategic relationships, thrives in a cross-functional working environment, can bring an analytical approach to solve business problems, and operates at the highest quality of executional excellence.

What You'll Do

  • Manage relationships with cross-functional brand partners, driving thought partnership on testing opportunities and strategies
  • Oversee successful end-to-end execution and analysis of tests, providing necessary guidance and mentorship to analyst team
  • Drive continuous improvement across capability and process evolution to ensure functional and operational excellence
  • Prepare and clearly present finalized brand results analyses to cross-functional brand partners to deliver data-driven recommendations for product strategies
  • Build and maintain effective partnerships with multiple cross-functional teams to deliver results and continuously improve and drive our capabilities
    • Brand Partners: Own driving of brand engagement through regular connections and relationship building with SMEs and cross-functional partners
    • Advanced Analytics:
      • Serve as a thought partner to continuously develop and enhance capability methodologies, reporting, and processes
      • Partner with Advanced Analytics team to finalize capability results analyses – bringing a balance of analytical and business focused perspectives
      • Proactively identify and investigate issues and improvement opportunities within our analytical tools, driving implementation of solutions 
    • Product Management: Partner with product management and business intelligence to evolve and develop automated tools and dashboards, providing business insight into use cases, data relevance and data visualizations 

Who You Are

  • Experience in product to market processes for apparel retail specifically merchandising, inventory management or other relevant experience
  • Consulting and strategy experience leading process and capability development
  • Experience facilitating and engaging with cross functional teams, developing and maintain effective business relationships, driving collaboration and leading transition and implementation work
  • Strategic mindset with demonstrated ability to identify business opportunities, clearly roadmap solutions considering business implications, and solve problems creatively
  • Strong experience with quantitative analysis and modeling, proven experience in understanding, challenging, and communicating complex analytical methodologies; embodying a clear ability to tell a story with data
  • Process driven leader with ability to develop and implement highly effective operations
  • Strong communication and presentation experience with presenting complex and detailed data-driven findings to cross-functional partners and leadership
  • Strong operational background and proven time management skills with an ability to succeed in ambiguous environments, delivering against tight and competing deadlines with high attention to detail
  • Demonstrated experience in leading/mentoring team members to work effectively
  • Advanced fluency in Excel and PowerPoint; SQL, PowerBI, Data Visualization experience a plus

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.


We’ll send you to our application portal to get started.

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