关于Gap集团
我们旗下的品牌在世界上的重要鸿沟之间架设桥梁。Old Navy让时尚触手可及，确保每个人都能获得价廉物美的时尚单品。Athleta致力于释放每一位女性的潜能，不论身材、年龄或种族。Banana Republic相信可持续的奢华体验属于每个人。Gap更是启发了全世界，让所有人通过认真制作的现代服饰必备品展现其独特个性。
这一简单的想法——即每个人都需要以自己的方式获得归属感——是我们作为一间公司以及制定决策的核心。我们的团队由成千上万名来自世界各地具有冒险精神、全局视野并为顾客、社区和地球行善的员工组成。如果你具备全局视野，快速学习、无畏创新、大胆领导等品质，欢迎加入我们。
About the Role
The Sr. Director - Product Management (Discover) is a strategic leader responsible for shaping how customers explore and find products through intuitive, AI-enhanced navigation, search, and personalization that seamlessly connect digital and in-store discovery experiences. This leader drives innovation and execution across omnichannel touch points, owning sub-areas in Wayfinding and Search, while ensuring experiences are intelligent, adaptive, and context aware.
The role leverages Generative AI and data intelligence to dynamically refine search relevance, inspire product discovery, and craft shopping journeys that increase engagement and conversion. By embedding predictive and generative capabilities across discovery flows, this leader ensures that customers encounter the right content, products, and recommendations at the right time — tailored to their unique context and preferences.
Additionally, this role advances the App strategy by using Generative AI to make the app a smart discovery hub — guiding both customers and associates through conversational search, adaptive recommendations, and personalized content experiences that bridge store and online interactions. The ideal candidate combines deep product management expertise with visionary leadership in AI-driven experience design, working across UX, Engineering, Ecommerce, Marketing, and Merchandising to deliver compelling, data-driven discovery experiences that enhance satisfaction and business growth.
What You'll Do
- Wayfinding: Own the roadmap for navigation (Site, App, Marketplace, Cross-Brand bar), Product Listing Page (PLP)/Sorts, curated & algorithmic shops, facets/filters, homepage & landing pages, store digital signage, non-commerce & non-campaign pages, and VI Banners/ISMs; collaborate with Merchandising and Ecommerce teams to ensure intuitive, real-time wayfinding that bridges online and physical retail, aligning with Content Supply Chain, Innovation, and other cross-functional Customer Journey Product Teams to drive multi-year roadmaps.
- Search: Manage the development of on-site search, app search, in-store search (Store Mode Scanning), marketplace search, endless aisle (Store Mode), shop by store, RFID, and Search/Generative Engine Optimization (SEO/GEO); leverage Generative AI and data intelligence to deliver conversational and context-aware discovery, improving search relevance, inspiration, and conversion.
- App Experience Leadership: Advance the App as a core discovery hub by integrating AI-powered navigation, conversational search, adaptive recommendations, and personalized content for both customers and store associates; drive mobile-led discovery experiences that seamlessly integrate with in-store technology.
- Foster Cross-Functional Influence and Team Development: Build and lead a high-performing team of up to 8-12, demonstrating Influence & Leadership by collaborating with stakeholders to resolve dependencies, escalate risks, and align on omnichannel priorities; mentor reports to exhibit behaviors at their levels, focusing on observable outcomes like adoption metrics and continuous feedback loops.
- Drive Data-Driven Outcomes and Innovation: Analyze performance against KPIs to iterate on features, ensuring omnichannel coherence (i.e., in-store search syncing with digital navigation); champion experimentation, A/B testing, and AI-driven experimentation to innovate while optimizing business results.
Who You Are
- 10+ years of product management experience in omnichannel retail or e-commerce, with 5+ years in a senior leadership role managing complex product portfolios.
- Proven track record of leading teams to deliver customer-facing features in fast-paced environments, with deep expertise in retail discovery, search optimization, personalization, and app experience.
- Experience applying Generative AI and data intelligence in product discovery, personalization, or search relevance contexts.
- Strong technical acumen in platforms like search engines, recommendation systems, and mobile app frameworks, coupled with financial literacy to tie features to revenue impact.
- Excellent influence and communication skills to partner across functions, with a commitment to developing talent through competency-based coaching.
Preferred
- Experience with agile methodologies and tools like Jira, Confluence, and Jira Plan for roadmapping in omnichannel settings.
- Familiarity with retail-specific technologies (i.e., RFID, SEO/GEO, AI discovery platforms) and analytics tools (i.e., Adobe Customer Journey Analytics, Fullstory, etc.) for KPI tracking.
- Proven experience leading mobile app strategy, including app discovery, navigation, and AI-driven personalization.
- Passion for customer-centric innovation, with a history of driving measurable improvements in metrics like search conversion, app engagement, or homepage interaction.
- Ability to thrive in a collaborative culture, aligning with our framework's guiding principles of high-performing, observable behaviors that build upon each other.
Gap是一家为员工提供公平竞争环境的集团公司，并致力于打造无骚扰、无歧视的工作场所。 我们致力于招聘、雇佣、培训和提拔各种背景的合格人员，并在不考虑任何受保护身份的情况下做出所有就业决策。我们因长期致力于平等而获奖无数，并将继续营造一个多元、包容且归属感强的环境。今年，我们连续第17年被人权运动组织评选为“最佳工作场所”之一（a href="https://www.hrc.org/resources/best-places-to-work-for-lgbtq-equality-2022"），同时公司还被纳入2021年彭博性别平等指数（ ），这也是公司连续第四年被纳入该指数。
Salary Range: $226,700 - $306,100 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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