About Gap
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy and Athleta — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the Role
As a Sr. Manager of Learning Experience supporting Banana Republic Stores, you will design and deliver learning solutions that build capability and empower store teams and leaders to achieve business goals. Using an insights-driven approach, you will create experiences that strengthen performance and elevate how teams deliver seamless, customer-centered experiences.
Reporting to the Director, Enterprise Learning Experience within the Talent Management function, you will serve as a strategic partner to senior leaders and field teams, translating business priorities into impactful learning strategies. You will collaborate closely with HR and operations to address evolving needs, strengthen capability, and continuously improve how learning drives performance across the field.
What You'll Do
- Design and implement learning experiences that build capabilities for Banana Republic store leaders and teams, aligned to business priorities, brand goals, and talent strategy
- Partner with senior leaders, HR Business Partners (HRBPs), and Talent Partners (TPs) to assess capability needs and translate business priorities into impactful learning solutions
- Act as a strategic learning consultant, connecting business outcomes to capability development and driving a high-performance store workforce
- Collaborate with store operations and cross-functional partners to ensure seamless implementation and adoption of learning programs
- Facilitate instructor-led training (ILT), leader-led learning, and blended modalities to strengthen customer experience, operational excellence, leadership, and functional skills
- Support the development, delivery, and ongoing evolution of functional competencies and skills training
- Lead end-to-end execution of learning initiatives, including project planning, timelines, resources, and communication across multiple programs
- Operate as a scrum master across initiatives, ensuring alignment, transparency, and progress against priorities
- Lead Train-the-Trainer (T3) sessions and provide guidance to enable consistent, high-quality delivery across stores
- Measure learning impact through KPIs and insights, using data to continuously improve solutions and support enterprise transformation and change efforts
- Partner with external vendors to deliver learning solutions that address diverse learner needs across roles and career stages
Who You Are
- Expertise in designing, delivering, and evolving learning solutions that build capability and drive business outcomes in a retail or customer-centric environment
- Proven ability to translate business priorities into impactful learning strategies that support performance and talent development
- Strong facilitation and communication skills, with the ability to engage and influence store teams and leaders at all levels
- Demonstrated leadership of complex learning initiatives end-to-end, including project planning, execution, and stakeholder alignment
- Analytical and results-driven, using data, insights, and feedback to measure impact and continuously improve learning solutions
- Ability to partner effectively across HR, operations, and business leaders to align learning with talent and business strategies
- Proficiency with Learning Management Systems (LMS), instructional design tools, and modern learning technologies
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, 30% off at Gap Outlet, and the ability to purchase discounted merchandise during international travel at Banana Republic, Athleta, and Old Navy.
- Pension schemes available, depending on role.
- Market-leading private medical healthcare and well-being programme.*
- Voluntary medical cash plan open to all employees.
- Performance-related discretionary bonuses.*
- Access to our Employee Support Programme for overall well-being.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $155,500 - $202,200 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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