Senior Director, Technical Design & Quality

About Gap

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy and Athleta — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the Role

The Senior Director, Technical Design & Quality will lead the execution of fit fidelity, quality, and product integrity for Old Navy, ensuring design aesthetics are realized with precision through industry-leading fit standards and quality excellence. The role is accountable for driving operational excellence across technical design and quality, modernizing ways of working, and embedding customer-centric fit practices powered by digital innovation. The position oversees technical design and quality assurance across Adult, Kids, and Baby, and plays a critical role in translating enterprise strategies into brand-level execution. The role requires strong collaboration with cross-functional partners and vendors, and provides direction to sourcing teams to enhance vendor capability, ensure adherence to Gap Inc. quality standards, and resolve fit and quality issues. This leader reports to the Vice President, Technical Design & Quality and oversees a team focused on delivering best-in-class fit fidelity, quality, product integrity, and consistency.
This role balances strategic leadership with deep operational execution, translating enterprise vision into measurable brand-level outcomes while driving day-to-day excellence.

What You'll Do

• Lead brand-level fit strategy in close partnership with Design to ensure aesthetic intent is executed with precision, leveraging customer feedback, return insights, and body data to deliver consistent, customer-centric fit across categories and sizes. 
• Own and evolve fit block standards and grading integrity, ensuring alignment to enterprise fit frameworks and improving fit accuracy.
• Drive technology innovation through adoption of Digital Product Creation tools (3D, virtual fit, digital prototyping) and AI-enabled solutions to improve speed, accuracy, and efficiency.
• Establish and govern fit and quality assurance processes across development and production, reducing rework, defects, and fit-related returns.
• Own operational excellence through KPI delivery, including fit approval cycle time, first-pass fit approval rate, return reduction, defect rate, and tech pack accuracy.
• Lead financial and operational rigor across the function, ensuring delivery against budget targets while driving continuous efficiency improvements.
• Implement and enforce standardized operating procedures (SOPs) to ensure consistency and scalability across teams.
• Partner with Product Development and Sourcing to drive vendor readiness and capability across fit, quality, and product integrity, while advancing cost engineering to deliver optimal cost, trend-right product, and margin alignment.
• Lead vendor performance through scorecards and continuous improvement programs, ensuring accountability in fit fidelity, quality, and delivery.
• Drive customer-centric product integrity through use of returns data, fit feedback, and insights to continuously improve conversion rates.
• Lead and develop a high-performing Technical Design and Quality organization of 30+, fostering a culture of collaboration, innovation, accountability, and continuous improvement.
• Role model change management efforts, driving adoption of new tools, processes, and ways of working across teams.

Who You Are

• Bachelor’s degree in Apparel Design or related field preferred.
• 15+ years of experience in Technical Design required, with additional experience in Quality Assurance.
• Deep expertise in fit analysis, body morphology, pattern engineering, grading, garment construction, and manufacturing processes across Adult, Kids, and Baby.
• Proven experience driving digital and technology adoption (3D, PLM, AI tools) within product development.
• Strong operational mindset with ability to translate product and customer metrics into product improvements.
• Experience leading vendor management, including scorecards and capability building.
• Demonstrated ability to lead transformation and change management initiatives.
• Strong collaboration and influencing skills across matrixed, global organizations.
• Exceptional analytical and problem-solving skills.
• Expert in apparel manufacturing, with comprehensive knowledge of end-to-end production processes, garment construction, factory capabilities, and global sourcing, enabling informed decision-making to optimize fit, quality, and cost.
• Ability to travel globally.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, 30% off at Gap Outlet, and the ability to purchase discounted merchandise during international travel at Banana Republic, Athleta, and Old Navy.
• Pension schemes available, depending on role.
• Market-leading private medical healthcare and well-being programme.*
• Voluntary medical cash plan open to all employees.
• Performance-related discretionary bonuses.*
• Access to our Employee Support Programme for overall well-being.

*For eligible employees