About Gap
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy and Athleta — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the Role
GAP Inc. is transforming its Stores Network to enable the Store of the Future—
supporting always-on connectivity, modern POS, Store Wi-Fi, IoT devices, and cloud- enabled retail applications at global scale.
Our mission is to maintain seamless store operations while enabling the rollout of new technologies that enhance efficiency, empower store teams, and elevate the
customer experience.
The Lead Deployment Support Analyst is a key leadership role responsible for
overseeing deployment support activities, guiding analysts, and ensuring store technology implementations are executed on schedule, with precision, and minimal disruption to business operations.
What You'll Do
Store Network Deployments
• Lead and coordinate store network deployment activities, Store remodels,
Store refreshes, and technology upgrades
• Guide store managers, technicians, and vendor partners through installation and
validation activities
• Monitor project milestones, proactively identify risks, and escalate concerns as
needed
• Ensure accurate documentation, validation, and formal completion sign-off for
deployment activities
Business Analysis & Stakeholder Management
• Gather and document business and technical requirements for store network
initiatives
• Translate business needs into clear deployment requirements for engineering
and operations teams
• Serve as a primary point of contact for business partners like network teams,
store operations, vendors and field support
• Provide regular status updates, dashboards, and executive-level summaries for
leadership
Escalation Support – Store Network & Voice Operations
• Provide escalation support for store network incidents impacting POS, Store
Wi-Fi, IoT devices, and critical retail applications
• Act as a single point of coordination during high-impact store outages and
regional incidents
• Partner with Network Operations, Engineering, Service Desk, and vendors to
drive incident resolution and root cause analysis
• Support incident bridges and communications during major incidents
• Identify recurring operational issues and feed insights back into deployment
standards, designs, and processes
Deployment Support & Stabilization
• Support day-of-deployment activities, including coordination with vendors and
store teams
• Track and manage post-deployment issues through stabilization and handoff to
support teams
• Analyze deployment issues and trends to recommend process improvements
and standardization
• Ensure documentation is updated post-deployment (as-built diagrams, inventory,
lessons learned)
Process Improvement & Governance
• Help define and improve deployment processes, change management, and
readiness checklists
• Support standardization of deployment workflows across regions and store
formats
• Assist with vendor coordination, SLAs, and performance tracking
• Drive continuous improvement for deployment efficiency, quality, and store
experience
Communication & Stakeholder Management
• Deliver clear, professional communication to store leadership, vendors, and
internal stakeholders
• Set expectations regarding timelines, deliverables, and next steps
• Represent the team with professionalism when engaging with business leaders
and project managers
Coaching & Team Development
• Mentor junior analysts through active coaching and performance feedback
• Foster a collaborative, customer-first team culture
• Contribute to training programs, documentation updates, and knowledge-sharing
initiatives
Who You Are
• 5+ years of experience in Service desk, deployment, technical support, or call
center operations, business analysis, or IT project support
• Experience supporting retail store technology or distributed network
environments
• Strong understanding of store network concepts (LAN, Wi-Fi, WAN, SD-WAN,
LTE/5G)
• Demonstrated ability to independently troubleshoot and resolve technical and
procedural issues at scale
• Strong written and verbal communication skills, with the ability to tailor
messaging for technical and non-technical audiences
• Proven leadership qualities including accountability, initiative, sound judgment,
and conflict resolution
• Experience supporting retail technology environments and customer-facing
operations strongly preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerBI); experience
with Smartsheet or similar project tracking tools preferred
• Highly dependable, adaptable, and capable of managing multiple priorities in a
fast-paced environment
• Growth mindset with a demonstrated history of driving operational improvements
Preferred Qualifications
• Experience supporting large retail enterprises with hundreds or thousands of
stores
• Familiarity with Cisco Meraki, Cisco, or similar enterprise networking
platforms
• Experience with Store of the Future technologies, POS systems, IoT devices,
and digital retail platforms
• Knowledge of ITIL, Agile, or project management frameworks
• Experience working with field services providers and global vendors
What Success Looks Like
• Store network deployments are delivered on time and with minimal
operational disruption
• Clear communication and alignment between business, network, and store
teams
• Reduced deployment issues through improved planning and standardization
• Stores are enabled with reliable, scalable, and future-ready network
connectivity
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, 30% off at Gap Outlet, and the ability to purchase discounted merchandise during international travel at Banana Republic, Athleta, and Old Navy.
- Pension schemes available, depending on role.
- Market-leading private medical healthcare and well-being programme.*
- Voluntary medical cash plan open to all employees.
- Performance-related discretionary bonuses.*
- Access to our Employee Support Programme for overall well-being.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $71,600 - $99,700 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.