关于Banana Republic
Banana Republic品牌建立在探险家精神之上，渴望去新的地方冒险，打破日常的边界。 我们的服装为一种无边界的生活而设计。
我们在各地搜寻最上等的材质和面料创新，并将其运用在我们设计的产品中，因为我们相信您的服饰应该为您打开无限可能。在Banana Republic工作的人具备和我们品牌一样的特质：充满好奇心、联结广泛、 勇于挑战边界。您也是这样的人吗？快来加入我们，开始下一段冒险旅程吧。
About the Role
The Senior Manager, Store Operations - Selling, Experience and Learning & Development leads the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty. This role connects field and HQ to ensure all programs, tools, and strategies are simple, effective, and grounded in real store needs.
By prioritizing employee engagement as the foundation of great customer experiences, this leader enables confident, high-performing teams that deliver personalized service, drive sales, and build lasting client relationships.
What You'll Do
Selling Strategy & Execution
- Serve as the face and voice of selling, leveraging strong communication, facilitation, and learning expertise to deliver compelling content that drives mindset and behavior change across both in-person and virtual environments.
- Design and optimize selling leadership programs, routines, and expert content that build capability, deepen product knowledge.
- Own and deliver strategies, playbooks, and tools that elevate customer experience, ensuring readiness for key brand moments and consistent execution across the fleet.
Customer Retention & Clienteling
- Own customer retention and clienteling strategies to grow loyalty and lifetime value
- Develop outreach, segmentation, and engagement strategies to deepen client relationships
- Leverage data and feedback to continuously improve the customer experience
Employee Engagement & In-Store Experience
- Lead programs that strengthen employee engagement, capability, and retention while enhancing onboarding, recognition, and cultural initiatives
- Create empowered store environments where teams deliver elevated, personalized service
- Partner with HR and Field Leadership to embed engagement into daily routines and behaviors
Field Partnership & Operational Excellence
- Serve as the voice of the field, ensuring strategies reflect store realities
- Simplify processes and build clear routines that drive accountability and consistency
- Align cross-functional partners to support seamless execution in stores
People Leadership
- Lead and develop a high-performing team focused on engagement, experience, and results
- Foster a culture of accountability, collaboration, and continuous improvement
Key Metrics
- Sales & conversion
- Customer retention & client engagement
- Clienteling adoption & outreach effectiveness
- Employee engagement & retention
- In-store experience consistency
Who You Are
- Extensive experience in learning and development, with strong expertise in content design
- Highly proficient in presentation and design tools including Microsoft PowerPoint, Canva, Articulate and similar creative platforms, with the ability to develop polished, content to brand code.
- Technically skilled across the Microsoft ecosystem—including Outlook, Teams, Word, Excel, SharePoint, and OneDrive, with the ability to leverage organizational tools to manage scheduling, communications, and workflow
- 50% Travel Expected for this role
Banana Republic的福利
- 各品牌商品折扣：Gap, Banana Republic, Old Navy和Athleta正价商品5折，奥莱7折。
- 行业中最具竞争力的带薪休假计划。*
- 员工每个月有最多5个工时在自己选择的慈善机构参加志愿者活动。*
- 广泛的401(k)计划， 公司最高匹配员工基本工资4%的养老金。*
- 员工股票购买计划。*
- 医疗、牙科、视力和人身保险。*
- 查看更多我们提供的福利。
*供有资格的员工
Gap是一家为员工提供公平竞争环境的集团公司，并致力于打造无骚扰、无歧视的工作场所。 我们致力于招聘、雇佣、培训和提拔各种背景的合格人员，并在不考虑任何受保护身份的情况下做出所有就业决策。我们因长期致力于平等而获奖无数，并将继续营造一个多元、包容且归属感强的环境。今年，我们连续第17年被人权运动组织评选为“最佳工作场所”之一（a href="https://www.hrc.org/resources/best-places-to-work-for-lgbtq-equality-2022"），同时公司还被纳入2021年彭博性别平等指数（ ），这也是公司连续第四年被纳入该指数。
申请
我们会发送申请网站给您，开启您的申请之旅。
浏览所有职位