About Banana Republic
Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.
We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.
About the Role
The Senior Manager, Store Operations - Selling, Experience and Learning & Development leads the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty. This role connects field and HQ to ensure all programs, tools, and strategies are simple, effective, and grounded in real store needs.
By prioritizing employee engagement as the foundation of great customer experiences, this leader enables confident, high-performing teams that deliver personalized service, drive sales, and build lasting client relationships.
What You'll Do
Selling Strategy & Execution
- Serve as the face and voice of selling, leveraging strong communication, facilitation, and learning expertise to deliver compelling content that drives mindset and behavior change across both in-person and virtual environments.
- Design and optimize selling leadership programs, routines, and expert content that build capability, deepen product knowledge.
- Own and deliver strategies, playbooks, and tools that elevate customer experience, ensuring readiness for key brand moments and consistent execution across the fleet.
Customer Retention & Clienteling
- Own customer retention and clienteling strategies to grow loyalty and lifetime value
- Develop outreach, segmentation, and engagement strategies to deepen client relationships
- Leverage data and feedback to continuously improve the customer experience
Employee Engagement & In-Store Experience
- Lead programs that strengthen employee engagement, capability, and retention while enhancing onboarding, recognition, and cultural initiatives
- Create empowered store environments where teams deliver elevated, personalized service
- Partner with HR and Field Leadership to embed engagement into daily routines and behaviors
Field Partnership & Operational Excellence
- Serve as the voice of the field, ensuring strategies reflect store realities
- Simplify processes and build clear routines that drive accountability and consistency
- Align cross-functional partners to support seamless execution in stores
People Leadership
- Lead and develop a high-performing team focused on engagement, experience, and results
- Foster a culture of accountability, collaboration, and continuous improvement
Key Metrics
- Sales & conversion
- Customer retention & client engagement
- Clienteling adoption & outreach effectiveness
- Employee engagement & retention
- In-store experience consistency
Who You Are
- Extensive experience in learning and development, with strong expertise in content design
- Highly proficient in presentation and design tools including Microsoft PowerPoint, Canva, Articulate and similar creative platforms, with the ability to develop polished, content to brand code.
- Technically skilled across the Microsoft ecosystem—including Outlook, Teams, Word, Excel, SharePoint, and OneDrive, with the ability to leverage organizational tools to manage scheduling, communications, and workflow
- 50% Travel Expected for this role
Benefits at Banana Republic
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta, and 30% off at Outlet.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.
Salary Range: $123,200 - $174,600 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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