HOW WE'RE TAKING CARE

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For us, the health and safety of our employees, customers and communities is our top priority. Things are changing daily, but one thing that won’t? Our commitment to the safety and comfort of our teams and customers. We’re closely following official COVID-19 recommendations of the WHO and CDC, as well as local government mandates. 

Learn more about how we’re taking care to help keep our teams and customers safe in our Athleta, Banana Republic, Gap, and Old Navy stores.

Last year, we committed to evolving our health and safety practices as we safely reopened stores with a strategic plan to deliver a safe shopping experience for our communities. In response to the CDC’s recently updated guidance, we have adjusted our current mask policy across our brands in the U.S., and we continue to be compliant with jurisdictions where masks are required by law.

This includes the following: 

  • We recommend that customers who are not fully vaccinated wear masks in our stores.  
  • All employees who are not fully vaccinated are still required to wear masks when working in our stores, HQ offices and Customer Experience Centers (formerly known as distribution centers). 

For updates on our health and safety measures in our stores and in our fulfillment centers, and additional shopping FAQs:

SEE OUR FREQUENTLY ASKED QUESTIONS

OUR STORES

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Have health guards at checkouts

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Have increased cleaning and sanitization efforts

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Have physical distancing guides

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Recommend customers not fully vaccinated wear masks

 

OUR EMPLOYEES

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Wear masks if not fully vaccinated

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Practice physical distancing if not fully vaccinated

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Wash and sanitize hands frequently

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Complete health checks at the start of each shift

LATEST GAP INC. NEWS

Gap Inc. Kicks-Off COVID-19 Vaccine Clinics at U.S. Customer Experience Centers

April 27, 2021
We rolled out the first of our on-site vaccination clinics at our Customer Experience Centers in select areas. Clinics will continue into May. All vaccines were administered by licensed health care providers and employees were permitted to receive their shot while on the clock.
Learn more

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Gap Inc. Donates 3.5 Million Masks and Face Coverings

February 26, 2021
We are announcing that our brands are donating 3.5 million masks and face coverings to join the White House’s call to action today and pledge our support to do our part to end COVID-19. We will distribute the masks through the help of our trusted non-profit partners, Boys & Girls Clubs of America, Good360, and others.
Learn more

Athleta Activate Mask

Athleta Launches New Activate Mask

November 19, 2020
Today, Athleta launched their highly anticipated Activate Mask, their most innovative, and technical mask yet, great for both workouts and everyday life. Designed in collaboration with the Emergency Design Collective, the mask was developed with patent-pending technology to help block particles and keep air flowing. 
Learn more

 

FREQUENTLY ASKED QUESTIONS

Updated June 18, 2021

Our Customers

What’s Gap Inc. doing to help keep customers safe in stores? 

We  are actively engaged in  the safety needs of our employees, customers and communities. Here’s how we’re taking care of our customers:

Masks – We continue to require all employees who are not fully vaccinated to wear masks in our stores, and we have updated our policy to recommend that customers who are not fully vaccinated wear masks in our stores. 

Health Guards at Checkout – We’re encouraging a limited contact checkout process for our customers with plexiglass Health Guard shields and encouraging customers to utilize contactless pay options during this time.  

Increased frequency of regularly scheduled cleanings and sanitization efforts in-store – We’ve added sanitization stations at the front doors and throughout the store, in accordance with CDC guidelines.

Social Distancing Guides in-store – We’ve added in-store signage and cues for customers to promote social/physical distancing while shopping in our stores. 

Given CDC guidelines that COVID-19 is thought to spread mainly through close contact from person-to-person and does not spread easily in other ways, we are accepting returns in stores. 

Will you be asking customers to wear face coverings while in stores?

Based on updated CDC guidelines as well as some local and state mandates regarding the use of fabric masks for the general population, we’re  recommending customers who aren’t fully vaccinated wear a face covering while shopping, except in jurisdictions where masks are required by law.  

 

How are you handling returns? Can I return products in-store amid the coronavirus outbreak?

Full details of all our return polices can be found on our ‘Return Policies’ page. As we continue to moderate stores, the safety of our teams and customers remains our top priority. With CDC guidelines that COVID-19 is thought to spread mainly through close contact from person-to-person and does not spread easily in other ways, we are accepting returns in stores that are open. 

Why are my shipments or returns being delayed? 

Some customers may experience shipping or return processing delays as Gap Inc. is taking extra precautions in our fulfillment centers as we work to help keep our teams safe. We thank customers for understanding and have been working hard to get caught up with demand. 

How can I check the status of my order?

You can check your order status for most of our brands on your order confirmation page. You'll receive a confirmation email with a tracking link once your order has shipped. If your order is processing, we are working on it and will ship it as quickly as we can. 

Can I pick up online orders at your stores?

In select cities you can schedule a safe and convenient shopping experience with Curbside Pickup. You will see this option at check-out if it’s available to you and have the ability to order items online or from our app, and then pick them up at your local store (Orders made by 2 p.m. are ready in just 2 hours). We'll email when your order is ready, then our store teams will bring your order to your car with contactless delivery. 

What does the Curbside Pickup service look like?

Customers can place orders anytime for contactless Curbside Pickup in select stores between 10 a.m. and 4 p.m. daily through this process. 

When shopping on our website, customers can add merchandise to their carts and select Curbside Pickup as an option. Orders made by 2 p.m. are ready in just 2 hours.

When a customer’s order is ready, they will receive an email notification letting them know to head to the store. Customers will need to have their photo ID and email confirmation handy so that store teams can confirm upon arrival through a closed car window. 

Once the customer arrives at the store, they will need to call the store number provided in the confirmation email and park in a place that is safe for both the customers and the store associate. Next, all they need to do is pop their trunk, and our store teams will load orders into customers’ cars at a safe distance.

Are you selling face masks in stores?

Our brands responded at the onset of the coronavirus pandemic to the demand from consumers by producing masks for everyday use, available online and in stores across our family of brands.

How can I find a reopened store?

To find out if a store near you is open, please check out our store locator for each brand: Old NavyAthletaGap, and Banana Republic.

Are your fitting rooms open?

Yes, unless local mandates prohibit it, we’ve re-opened our fitting rooms. 


Our Team

What safety measures are you taking to protect teams in-store?

We are actively engaged in the safety needs of our employees, customers and communities.   Here’s how we’re taking care of our store teams: 

Masks for Team Members – We are requiring all employees who are not fully vaccinated to wear masks in our stores, except in jurisdictions where masks are required by law. 

Practice Social/Physical Distancing – We have visual cues denoting proper social distancing and have safely-spaced active registers for customer checkout.  

Conduct frequent handwashing/hand sanitizing – We are committed to promoting sanitization practices and implementing associate health screenings, because the health and safety of our teams and customers are our top priorities.  

Advising employees not to come to work if they are ill and requiring all employees to do a health check at the start of each shift. 

How are you keeping your distribution centers safe?

We  have increased  the frequency of regularly scheduled cleanings and sanitization efforts in  our  Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.  We  are  also  providing masks to employees  in  all of  our North American distribution centers.  


Our Community

What is Gap Inc. doing to give back?

Gap Inc. helped to get masks to those who need them most, including leveraging its expansive supply chain to connect hospital networks with millions of critical PPE (personal protective equipment), for frontline healthcare workers. 

Old Navy and Banana Republic donated over $50 million of new clothing to American families in need via Old Navy and to help underprivileged back to work via Banana Republic.  

Old Navy and Gap brand donated 50,000 reusable masks to Boys and Girls Clubs of America, which has many Clubhouses still open and operational as a safe place for kids and families in underserved communities.  

Banana Republic donated $10 for each mask that sold between April 23 and May 22, 2020 to Feeding America, amounting to a total of $220,000. 

Athleta donated 100,000 non-medical masks to a major healthcare organization, in support of our heroes on the front line. 

We also have reusable, non-medical grade fabric masks available for customers, including in fun fashions and prints to bring a bit of joy to this new normal. 

To learn more about how we’re giving back to communities, you can read about our effort here. 

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CONTACT US

Employees

To support our impacted employees, particularly our store teams, Gap Inc. has set up an Employee Resource Center, including unemployment resources, interviewing and resume tips and more. Learn more.

Media

Reach us at press@gap.com
Find the latest news about our brands on our Newsroom.
Find media assets on our Media Center. 

Customers

Customer Service: (877) 328-4538