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For us, the health and safety of our employees, customers and communities is our top priority. Things are changing daily, but one thing that won’t? Our commitment to the safety and comfort of our teams and customers. Learn more below about how we’re taking care to help keep our teams and customers safe in our Athleta, Banana Republic, Gap, and Old Navy stores.
In 2020, we committed to evolving our health and safety practices as we safely reopened stores with a strategic plan to deliver a safe shopping experience for our communities. Since then, we’ve continued to monitor all official COVID-19 recommendations from OSHA and CDC, local government mandates, and current COVID data trends to make adjustments to our policies. Our current mask policy across our brands in the U.S. has evolved to rely on personal preference and local or state mandates to keep customers and employees safe. As always, we will continue to be compliant with jurisdictions where masks are required by law.
For updates on our health and safety measures in our stores and in our fulfillment centers, please refer to the FAQs below.
SEE OUR FREQUENTLY ASKED QUESTIONS
Have dedicated cleaning and sanitization efforts
Are compliant with local and state mandates that require masks
Wash and sanitize hands frequently
Complete an Employee Health Screening at the start of each shift
Shop Old Navy | Store Hours
Shop Gap | Store Hours
Shop Banana Republic | Store Hours
Shop Athleta | Store Hours
Updated July 19, 2022
To keep our employees, customers and communities safe, we follow all local and state mandates to be compliant with jurisdictions where masks are required by law.
Customers will only be required to wear masks where local or state mandates require it. They can also choose to wear a mask if they feel more comfortable doing so.
Gap Inc. follows all local government mandates when it comes to Coronavirus safety.
Select stores offer Curbside Pickup as a convenient option. Customers will see this option at checkout if it’s available from their local store. Curbside Pickup is generally available between 10:00 a.m. and 4 p.m. daily; orders made by 2 p.m. are ready in just 2 hours.
Our brands continue to sell non-medical grade face masks in stores and online.
We are actively engaged in the safety needs of our employees, customers and communities. Here’s how we’re taking care of our store teams:
Our Customer Experience Centers follow local and state mandates to be compliant with jurisdictions where masks are required by law. Our CEC employees can also choose to wear a mask if they feel more comfortable doing so. We have regular cleaning and sanitization efforts and recommend all employees take precautionary health measures, including frequent handwashing, social distancing and staying home when sick.
Gap Inc. has always been committed to the communities in which we serve. That commitment was amplified during the height of the Coronavirus pandemic when we leveraged our expansive supply chain to connect hospital networks with millions of critical PPE (personal protective equipment), for frontline healthcare workers. We gave back in other ways too during that time, including donating clothing to clothing to families and individuals as they got back to work, donating masks to Boys and Girls Clubs of America as their clubs stayed open to provide a safe place for kids and families in underserved communities, and donating a portion of mask sales to Feeding America. You can find out more about our efforts here.
Today, our family of brands is proud to continue supporting our local communities through individual and group efforts.
Employees can reach out to their leader if they have questions about our health and safety policies.
Reach us at firstname.lastname@example.org
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Customer Service: (877) 328-4538
World Health Organization
Centers for Disease Control and Prevention
Johns Hopkins - COVID Real-Time Map
The US Health Department Locator Site
Occupational Safety and Health Administration