Posted on: December 3, 2021 | Job#: R15249

GSOC Supervisor

Full time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Global Security Operations Center (GSOC) Supervisor plays a critical role in Gap Inc.’s Asset Protection strategy, “We enable purpose-led, billion-dollar businesses by protecting People, Assets, and Brands.” You will contribute to the Global Security & Crisis Management “Center of Excellence” by providing capabilities with a “Try Fast, Learn Fast, Think Big mentality.” In addition, you will perform as a subject matter expert by leveraging optimized resources to identify risk and deploy efforts to increase speed and efficiency. The GSOC Supervisor is a high visibility role and is directly accountable for the effective and efficient management of the Global Security Operations Center (GSOC) and its operators. The GSOC Supervisor will lead the day-to-day activities in the Global Security Operations Center and oversee, monitor, and guide the daily job performance of GSOC personnel.

The Global Security & Crisis Management “Center of Excellence,” located at Gap Inc. headquarters in San Francisco, Ca, serves as the focal point for the monitoring, risk analysis, and business continuity reporting intake for Gap Inc. Under the direction of the GSOC Supervisor and Sr. Manager of Global Security, the GSOC executes the various critical functions of including, but not limited to, Risk Event Identification/Escalation, Global Risk Intelligence Analysis, Emergency & Crisis Response, Supply Chain Security, Travel Security, and Physical Security. In addition, the GSOC works closely with teams across the Gap Inc. Asset Protection organization and the wider business, serving as a critical business partner that enables our businesses.

What You'll Do

  • Participates and leads the regular monitoring of open-source intelligence, social media platforms, and internal specific intelligence-gathering tools for known and potential threats to employees, company assets, and reputation
  • Participates and leads the monitoring of geopolitical events that may impact executive travel, company events, and operations and provide periodic and timely reporting.
  • Manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (medical records, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
  • Manage and lead response efforts to life safety incidents (medical, safety, natural disasters, etc.) and coordinate response of security officers, ERT, facilities, police, fire, and EMS personnel as required.
  • Provides direct support in answering routine and emergency calls, monitoring alarms and video equipment, including fire alarms, door alarms, and duress alarms, and provides general assistance to employees, vendors, and guests.
  • Leads and provides the direction of the dissemination of emergency mass notifications and other crisis communications.
  • Leads the GSOC coordination to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
  • Assists with the development and revision of GSOC processes, protocols, and systems.
  • Provides back-up, support, and on-call function as needed for the GSOC.
  • Ensures completion of routine audits and inspections of physical security and safety compliance initiatives daily, weekly, monthly, and annual.
  • Directly assists in developing and maturing the capabilities of the GSOC, including support for operations and the intelligence/analytics areas.
  • Supervise the maintenance and deployment of a GSOC knowledge and metrics repository (ex: SharePoint Site, OneDrive, Microsoft Teams, or other tools).
  • Works with the Sr. Manager of Global Security and Global Security Intelligence Analyst to identify process and quality improvements for GSOC operations.
  • Develops, leads, and conducts training exercises with the BCP, ICS Market, and Global Security leadership teams.

Who You Are

  • Ability to lead and positively influence others for high-performance output.
  • A dependable team player with business maturity, enthusiasm, and a positive attitude.
  • Must be competent and literate with computers and technology systems and platforms.
  • Must have the ability to communicate both written and orally through superior communication skills.
  • Ability to multitask in a fast-paced, high-pressure work environment and make sound decisions.
  • Ability to analyze and think critically, sometimes under ambiguous circumstances.
  • Strong understanding and experience with video surveillance and physical access control systems.
  • Strong decision-making ability during both crisis and non-crisis situations.
  • Ability to analyze problems, identify causes, and implement results-oriented solutions.
  • Excellent organizational and time management ability.
  • A professional demeanor, along with excellent customer service skills.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


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