Posted on: June 15, 2022 | Job#: R43043

Customer Success Manager, CB4 (Remote)

Full time
55 Thomas Street, New York, NY, US 10013

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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

CB4, part of world-leading retail Gap Inc., is looking for top talented Customer Success Manager to join our CS team.

This is a unique opportunity to join an amazing start-up environment while backed by a Fortune 500 company. You will work on innovative products for Gap and an array of international customers. Make a true impact breaking into the global, multi-billion-dollar retail analytics market and revolutionize the status quo by introducing pattern recognition and machine learning strategies

What You'll Do

  • Establish consultative and trusted relationships with all levels at client organizations
  • Identify customer objectives and align with product capabilities
  • Monitor customer data sources and create proactive solutions based on analysis
  • Drive upsell opportunities into CB4's existing client base
  • Develop best practices and process strategies
  • Understand client business goals and anticipate future needs to deliver optimal solutions
  • Drive planning sessions to ensure client is able to fully leverage CB4 to meet their performance and operational efficiency goals
  • Conduct business reviews with customers
  • Exceptional communication skills and organized project management
  • Elicit feedback to act as an internal advocate for customers
  • Communicate regularly with the customer to evaluate satisfaction

Who You Are

  • BA/BS degree or similar college level education
  • 2+ years of experience in Customer Success, Account Management, Consulting or related work
  • Superior client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience facilitating sessions with Executive level stakeholders
  • Experience creating and presenting world class presentations
  • Ability to thrive in a fast-paced environment with tight deadlines

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

US Candidates – Non NYC
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

US Candidates – NYC
Beginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).

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