Posted on: March 10, 2021 | Job#: 354554

Operations Manager

Full-time | 300 Gap Blvd, Gallatin, TN, US 37066


We’ll send you to our application portal to get started.

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

A role of Operations Manager in a Gap Inc. distribution or fulfillment center will have you managing overall performance of a processing department(s) and interfacing with brand and store business partners. The Manager is responsible for developing business plans, creating tracking strategies and using independent judgment to ensure a department stays within financial budget and meeting or exceeding production objectives. This position requires coaching, providing leadership and direction to the team and people development. The Manager will lead other Exempt level Operations positions and reports to the Facility Director. This position may require working any department and/or shift.

What you'll do

  • Demonstrates business leadership throughout the organization by using independent discretion to create and achieve short and long-term strategic and tactical plans for the Distribution Center guided by broad policies, objectives and standards.
  • Owns & develops plans for promoting team collaboration and accountability for meeting performance objectives, while building, motivating and leading cross-functional teams across the organization to achieve the objectives of the company.
  • Contributes to policy/program development through consistent administration and execution of policies/guidelines that directly affect work activities.
  • Establish, plan, and implement the necessary employee engagement programs required to foster a culture of teamwork and continuous performances improvement, which impacts all aspects of functional and business results.
  • Sets direction for the facility while anticipating operational issues and develops preventative measures by analyzing quantitative, qualitative and trend data and makes decisions based on this data that will positively impact productivity.
  • Manages relationships with business partners throughout network (to include other Operations Managers, Facility Directors, Campus Leaders, Brand Directors, and store business partners) to integrate and align efforts across the DCs and functions
  • Leverages Maintenance, Finance, Transportation, Engineering, HR, and Inventory Control in an effort to optimize departmental performance.

Who you are

  • 5-10 years of successful progressive management experience in distribution.
  • BA/BS degree or demonstrated equivalent in related field is preferred.
  • Knowledge and experience using various computer systems, to include; WMS systems, Kronos, Microsoft Word, Excel, Outlook & PowerPoint.
  • Strong leadership and motivational skills, with the ability to manage for results.
  • Strong analytical skills, including ability to review data/processes & independently determine/implement solution.
  • Fully functional professional knowledge in all relevant areas: organizational culture, standards and business goals; people and project management skills; competitor/industry practices within subject area.
  • Experience with development and use of variable budgets; familiar with basic accounting principles.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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