Posted on: January 12, 2021 | Job#: 349702

Senior Manager, SRE

Full-time | 4440 Rosewood Drive, Building #4, Pleasanton, CA, US 94588


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

Job Responsible for maintaining uptime for all the applications that serve customer experience domain, which includes the Gap Inc family of websites, Order management systems and the stores point of sales across all geographies. Responsible analyzing failures and providing solutions and taking critical decisions to mitigate on the spot, as well as proactively identify/develop and suggest design changes, inclusive of software/hardware/infrastructure. Quarterback all the severity issues and oversee the root cause analysis process and ensure all action items are tracked to closure. Build monitoring tools and automation for multiple complex systems to proactively catch production anomalies and collaborate with multiple products teams on effective usage of these tooling. Give solutions for architectural requirements in order to build performant, reliable, and highly scalable software systems and partner with architect teams to ensure best practices for availability and resilience are followed. Work with architects on design and implementation of modernizing systems so that it can be seamlessly moved to cloud infrastructure and ensuring the optimal performance and highly reliable solution is in place. Responsible for analyzing the metrics in order to perform peak capacity planning and identifying bottlenecks and resolving so that the company has flawless holiday sales across both stores and ecommerce channels. Analyze multiple metrics across systems to define service level objectives and service level indicators, that can quickly point to an issue and suggest and implement solutions with multiple teams to ensure its followed and maintained. Lead the current site reliability team and mentor and train them to be able to support these cross functional applications.

Who you are

Requirements: Bachelor’s degree or foreign equivalent in Computer Science or a related field followed by 8 years of progressive, professional, post baccalaureate experience in job offered or related occupation.

Experience and/or education must include:

  1. Data structures, relational and non-relational databases, Cloud based microservices, Pivotal Cloud Foundry
  2. Java/J2EE architectures and JVM configuration
  3. Python, Perl, Ruby, Java/Scala, or C
  4. NIX-based large-scale web operations
  5. Monitoring, Metrics and Logging tools
  6. Linux and Unix

#of Employee will supervise:


Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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