Posted on: November 4, 2020 | Job#: 343917

Director, Program Management - Marketing Operations

Full-time | 550 Terry Francois Blvd., San Francisco, CA, US 94158


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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

The Director, Program Management, Marketing Operations leads the center of excellence for all Marketing project management for Old Navy, specializing in cross-functional milestone management end-to-end for Commercial and Brand projects.

The director is focused on driving strategic alignment with cross functional partners and creating integration tools and workflow that best support a go-to-market calendar.

S/he leads a team of operations managers that support various marketing functions to facilitate workflow efficiencies within that enables and protects best in class marketing. S/he leads the team in designing and implementing process improvement for the entire marketing department - fostering a cohesive work environment.

The director leads Brand projects with strategic thinking, integrated process excellence, and an operational mindset, leadership, agility and communications skills.

The director is responsible for driving the workflow framework, and process strategy for the marketing assets.

What you'll do

  • Leads planning all end to end pipeline schedules for omni-channel collateral from Pre-season concept kick off to asset-level delivery to the Print and Digital production teams.

  • Oversee team of Program Managers who schedules and tracks final Leadership team approvals for pre-season and in-season milestones

  • Facilitates cross-functional creative reviews with Senior Leadership (Old Navy Leadership Team)

  • Maintains a standard of excellence for agendas, and meeting attendees

  • Generates ideas for workflow efficiencies for the marketing pipeline workflow at a global level, working with cross-functional leaders to optimize and implement.

  • Builds and maintains strong partnerships across Brand Management, Creative Studio Management, Account Management, Creative and Photo Production.

  • Leads large-scale projects, as needed, from initial concept to final approval

  • Supports career planning, training and advancement for the full team

Who you are

  • Extensive experience in developing and managing project pipelines for large-scale business units

  • Highly process-oriented with superior skills in defining operational structures

  • Strong attention to detail, with a mind for connecting workflows to business needs

  • Ability to drive, direct, influence and coordinate activities among cross-functional, global teams

  • Excellent oral/written communication, analytical and interpersonal skills to effectively work across all levels of the organization

  • Demonstrated experience in people management and development

  • Bachelor’s Degree or equivalent

  • 5+ years of relative experience working in operations for creative and marketing teams

  • 3-5 years of leadership experience

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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