Posted on: October 13, 2020 | Job#: 340004

Manager - Ecommerce Supply Chain Operations

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

The Manager of Ecommerce Supply Chain Operations will play a crucial role in accelerating the growth of Gap Inc’s online businesses around the world. The Manager is a key partner to our supply chain operations, transportation, and brand partners in the development and execution of operational processes, tools, and capabilities to drive business priorities, delivery on their commercial target, and support the development of a best in class fulfillment experience for our ecommerce customers We are looking for a candidate with strong leadership, partnership, and analytic skills who is passionate about working cross-functionally to solve some of Gap Inc’s most interesting and challenging problems.

What you'll do

  • Serve as a fulfillment authority to brand Online/Finance/Company Planning teams, in conjunction with Gap/Gap Factory Ecommerce Director, translating customer demand strategies into a recommended customer delivery model that can be supported by DC operations
  • Serve as the “connective tissue” driving alignment and decision making between brand partners (Finance, Marketing) and supply chain functions (DC Operations, Transportation, Analytics, Product, Tech) that serve ecommerce fulfillment
  • Maintain regular and detailed reporting for online fulfillment, proactively identifying/investigating issues and improvement opportunities and then driving to solutions – which may require ad hoc ‘80/20’ analysis, as well as more rigorous and extensive business modelling (backlog modelling, financial modelling) as needed
  • Model and assess inbound, fulfillment/outbound, and storage risk heading into each season in order to influence brand decisions prior to order placement
  • Support critical holiday readiness initiatives and special projects related to ecommerce fulfillment for Gap Inc’s brands globally, typically working cross-functionally. Examples could include paperless invoicing, new delivery option launch, assessment and implementation of third party solutions
  • Manage senior-level communication to global supply chain and brand leadership to communicate network performance and summarize impact of initiatives to the business
  • Proactively foster brand and business partner relationships to collaborate or gain buy-in on analysis and implement process & system change when issues are identified

Who you are

  • 5-7 years of total experience
  • Bachelor's degree
  • Experience in ecommerce fulfillment or operations a plus
  • Demonstrated ability of managing operational details and execution, while also understanding big picture
  • Deep experience with quantitative analysis and modelling, creative problem solving, and complex cross-functional projects
  • Proven ability to develop and maintain effective business relationships and influence cross-functional leaders
  • Excellent written and verbal communication skills
  • Comfort with retail technology systems (IMS, WMS, etc.) and/or aptitude to learn

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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