Posted on: October 14, 2020 | Job#: 340037

Director - Operations Strategy

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

We are looking for Operations Strategy teammate who can help set and drive Gap Inc.’s operational strategy and optimize delivery from design to delivery across our portfolio of Brands. In this role, you will help identify key industry trends and innovations, as well as assess opportunities to improve our end-to-end capabilities to bring the right product to our customers in a faster, more efficient and seamless way. Additionally, you will help our brands and channels grow in smart and scalable ways via new markets and channels. You’ll collaborate, influence, and strategize with cross-functional partners to understand business priorities, design business solutions, and lead implementation across our portfolio of brands. You will be responsible for detailed analyses, executive level presentations, and stakeholder management to drive alignment and buy-in of said strategies and plans. We are looking for someone who loves to “get one’s hands dirty”, problem solve, and drive change across the organization.

What you'll do

  • Provide thought partnership to and work closely with Operations and other functional leaders to define, develop and drive key business priorities to support Gap Inc. goals, including solution innovation, program / change management.
  • Own and manage strategic projects, leading cross-functional teams in evaluation of hypotheses, strategic analysis / planning, and operational execution to further Gap Inc. goals and priorities.
  • Manage critical company-wide programs owning program governance including stakeholder / leadership engagement, analytics, metrics and reporting.
  • Independently develop and refine project scope, structure, and approach, including frameworks, quantitative and qualitative analyses, and capability roadmaps. Identify key issues, guide and execute analysis, develop conclusions, and present findings to cross-functional leaders.
  • Evaluate the performance of current product operations and recommend strategies, changes in priorities to achieve business goals Stay abreast of and share industry, competitor, and consumer behavior trends that can impact Gap Inc. and Operations responsibilities.
  • Anticipate roadblocks and proactively address issues before they impact business results. Ensure relevant programs/projects are on track, including budget, timeline and scope.
  • Build a strong team of operations strategy and program & change management professionals who are dedicated to building stronger capabilities that help us win with our customers.

Who you are

  • MBA +6 years of experience in strategy / management consulting, retail / consumer products or similar analytic role highly preferred.
  • Experience in operations, supply chain, product to market processes for apparel retail specifically merchandising, inventory management, ecommerce and other relevant experience. Fulfillment, ecommerce and network planning prior experience a plus.
  • Experience leading large program management efforts including establishing effective governance structures, cross functional coordination, and executive stakeholder management and reporting.
  • Strong critical thinking and business curiosity, including exceptional analytical and creative problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions.
  • Strong relationship-building skills and experience working closely with senior executives and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives. Proven and motivational leader with excellent managerial skills and a keen interest in developing team members.
  • Comfort with ambiguity and a dynamic business landscape. Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment.
  • Fluency in Excel and PPT; adept at analyzing data and developing executive-facing presentations. Aptitude and willingness to “get one’s hands dirty” and deep dive into details.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


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