Posted on: October 12, 2020 | Job#: 339894

UX Sr. Manager - Omni eCommerce & Loyalty

Full-time | Two Folsom, San Francisco, CA, US 94105

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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

As a leader in our User Experience Team @Gap you’ll experience and drive scale, impact and innovation. As one of the largest multi-branded global retailers, we’re amongst the handful of competitors who can – and must – be at the forefront of great digital experiences to thrive. We have a proprietary digital engine, integrated with a set of industry-leading third parties, that helps drive strong customer experience and is core to our customer strategy.

Gap, Inc. is looking for a UX Sr. Manager, Omni Experience and Loyalty. In this role, you will be a team leader, strategic thinker and have the opportunity to craft and sell a future vision to cross-functional stakeholders in Gap, Old Navy, Banana Republic, and Athleta. You will also be responsible for our store applications (PoS) and loyalty program experiences across all omni-touchpoints.

You will be a people manager across store applications and loyalty UX and have the responsibility to mentor, inspire and grow your staff by setting clear expectations, removing obstacles and creating an atmosphere that fosters innovative thinking.

What you'll do

  • As a Sr Manager, you will lead the creation of products and services and ensure the right level of planning and high-quality production is executed amongst various product teams. Additionally, you will facilitate communication between UX team members, Brand leaders, Store Operations, Loyalty and Payments team and technology partners in separate workstreams to ensure outstanding, holistic user experience is being taken into account.
  • Lead exploration of new strategic opportunities and collaborate cross-functionally to define a holistic end-to-end user experience across multiple platforms and touchpoints.
  • Anticipate evolving customer and store associate needs and how the organization can address them with current or new products/services.
  • Facilitate workshops and design sprints with project teams and stakeholders to explore problem spaces, identify new opportunities and create alignment.
  • Collaborate closely with Product Management and Loyalty and Payments teams to influence roadmaps and strategic decisions. Involve a wider circle of people, who are not part of your formal team, in order to tap capabilities or perspectives that will enable better results.
  • Use diplomacy when considering feedback regardless of department/positionelationship and communicate relevant information back to the team.
  • Manage 2-3 UX designers, developing their skills to support business needs and individual career aspirations. Develop talent through coaching and mentoring, and provide support and guidance to the UX design team as a whole.

Who you are

  • You have a minimum of 8 years of professional UX Design experience.
  • You have a minimum of 1-2 years in either store applications, omni retail or loyalty programs.
  • You live and breathe lean design methodology, design thinking and experimentation.
  • People regularly come to you for design direction and inspiration.
  • You think in systems and have a passion for consistency and order.
  • You demonstrate that you deeply care for the craft and has impeccable attention for details; while distilling the design components and patterns that will compose the system.
  • Developing people and nourishing their strengths is a key talent of yours.
  • You know how to see the forest through the trees; you are flexible to be able to dart into the details when needed, yet also understand how they fits into a larger strategic picture.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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