Posted on: October 6, 2020 | Job#: 339729

Systems Engineer III

Full-time | One Harrison Street, San Francisco, CA, US 94105


We’ll send you to our application portal to get started.

About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

Job Responsible for the Design, configuration, and administration of the SFSC Contact Center platform to ensure optimum, best-practice usage including security models, data governance. Partner with System Implementation Partners and Gap Inc’s technical teams to deliver and maintain Lightning Migration. Partner with Contact Center Business leaders to align business processes with available system functionality. Support product integration & administration activities in Salesforce Service cloud to allow for API Integration across various product domains for data sharing using REST and SOAP protocols and other Web Service technologies, standards and specifications. Develop CI/CD Pipelines to support continuous integration using Jenkins, Github, Python, Bash, Korn shell scripts. Triage production issues and perform Root Cause Analysis and problem management for critical incidents.

Who you are


: For Internal Candidates, to process your application, please provide the Job Number of the position when sending your application.

Education: Bachelor’s degree or foreign equivalent in Computer Science or related field and 5 years of progressive post-baccalaureate experience in job offered or related occupation

Experience and/or education must include:

  1. Service Cloud, Communities and Marketing Cloud;

  2. Salesforce Classic and Lightning components;

  3. Salesforce in APEX, Visual Force, Trigger, Batch Apex, Java Script, SOQL, HTML and Chatter;

  4. Implementation of Security provisioning, authentication and authorization; and

  5. Github, Jenkins, and Toolsets.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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