Posted on: May 22, 2020 | Job#: 309723

Director - Omnichannel Experience - Strategy

Full-time | US


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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

Reporting to the VP of Enterprise Strategy, the Director ofOmni Channel Experience Strategy is responsible for creating the vision andidentifying the key capabilities to deliver the long-range plan for Old Navyfor all markets and channels, including stores, ecommerce and digital, incollaboration with key stakeholders. The Director works closely with keystakeholders including; Marketing, Customer Insights, Innovation, Stores, OldNavy Online, and the Old Navy Leadership Team. Omnichannel strategy encompasseseverything from reimagining today’s 4-wall operating model all the way throughto defining and prioritizing critical digital and store capabilities forlong-term investment.

What you'll do

  • Drive the development of Old Navy’s long-term omnichannel strategic plan, including overseeing quantitative and qualitative analyses (e.g., market and competitor assessments, financial performance analysis, customer journey mapping etc.) and leading and partnering with cross-functional business partners. Examples of activities:

    • Be a thought leader, in partnership with cross functional leadership across Old Navy, to determine the long-range priorities for omnichannel based on internal assessment and priorities, competitive benchmarking, and customer insights

    • Liaise with business partners, proactively identifying and communicating business issues, brand priorities and sharing best practices

    • Identify key issues, structure ambiguous problems, and develop workplans to drive insights

    • Synthesize findings, structure presentations, and communicate action items and recommendations to senior management and cross functional leadership team to drive alignment

    • Provide leadership, direction and facilitate execution & implementation of strategic initiatives

  • Lead efforts to drive insights and build knowledge of key market, competitor, and customer dynamics. Examples of initiatives:

    • Analyze competitor omnichannel strategies and performance to identify threats/opportunities

    • Scope and implement consumer insights projects/analyze consumer insights data to test hypotheses and identify actionable opportunities for Old Navy

    • Analyze emerging and potentially disruptive technologies and operating models and envision how Old Navy might leverage them to create a sustained competitive advantage

Who you are

  • Bachelor's degree or equivalent experience,MBA preferred

  • 10+ years of professional work experience,preferably within digital, retail, consumer products, or strategic managementconsulting

  • Demonstrated track record as anoutstanding problem-solver and strategic thinker

    • Able to quickly identify key issuesand develop hypotheses

    • Able to work in and bring structureto ambiguous environments

    • Very deep understanding of how tolink strategy to financial plans / business cases

    • Able to synthesize disperseinformation into effective strategies and innovative insights, translatingcomplex ideas into simple, actionable recommendations and compelling stories

    • Very strong written and oralcommunicator with proven ability to communicate with senior executives

  • Strong retail business acumen

    • Demonstrated understanding of retailand consumer-facing businesses

    • Able to assess impact of decisionson overall business

  • Excellent interpersonal and peopleleadership skills

    • Able to collaborate effectivelyusing broad range of influence styles to drive desired results

    • Proven experience in leading teams includingproviding direction, understanding resource capability and successfully drivingresults working with internal or external resources

    • Strong executive presence andcommand skills

    • Able to identify barriers tosuccessful implementation and capable of working with teams/leaders to mitigatebarriers

    • Approaches conflicts asopportunities; understands others quickly; can find common ground withoutcomprising total position

  • Very strong project and processmanagement skills, including ability to independently disaggregate problemsinto defined workplans

  • Able to effectively juggle multipleprojects at one time

  • Demonstrated initiative and abilityto work independently and to manage cross-functional business partners who arenot direct line reports

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


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