Gap Inc.
October 19, 2021
From its Integrated Rewards Program to expanded fulfillment center capabilities and more, Gap Inc. begins holiday hiring to support a growing omnichannel network
This year, Gap Inc. announced several new initiatives rooted in enhancing the customer experience at Old Navy, Gap, Banana Republic and Athleta. It streamlined its loyalty program and made it seamless for customers to earn points and redeem awards; it enabled Instagram checkout to make shopping even easier; and in support of its growing online business, Gap Inc. expanded its fulfillment center engineering capabilities and created more processing power for units handled per day.
“We’re working every day to meet our loyal customers where they are,” said Meghan Kelly, Global Head of Talent Acquisition, Gap Inc. “Now more than ever, the gift of convenience is one we know our customers expect. So this holiday season, we’re thrilled to continue growing our workforce to add seasonal, full-time, and part-time talent to support the seamless shopping experiences customers need most – whether they’re shopping online or in our retail stores.”
Currently, the company is hiring across its full network of Customer Experience (fulfillment) Centers, Contact Centers and retail stores.
New ways of working to support a digitally-led business
With enhanced automation capabilities and more processing power in its Customer Experience Centers launched just in time for the holiday, this season, Gap Inc. is looking to fill “no experience required” roles at its fulfillment centers that involve opportunities to interact with ground-breaking fulfillment technologies – including AI solutions and robotics. Other responsibilities might include packing, assembling merchandise, or preparing orders for shipment. Fulfillment center employees will have the ability to choose which hours during the day, nights and weekends they prefer to work, with the option to work more hours if they want.
Contact Center employees can also enjoy flexibility, as they are all currently working remotely, with Gap Inc. supplying them with the necessary technical equipment and support to assist customers from home.
With more than 2,500 stores across the U.S. and Canada, Gap Inc. is also adding talent to help with Buy Online, Pick Up In Store, ship from store and contactless Curbside Pickup this holiday season – all while customers can more quickly accumulate points and redeem awards through the company’s recently revamped Integrated Rewards Program.
Providing benefits that matter
Seasonal associates will enjoy best-in-class benefits and the same merchandise discount as the company’s current associates, just in time for holiday gifting: 50 percent off regular-priced merchandise at Old Navy, Athleta, Gap and Banana Republic stores; and 30 percent off at Outlet and Factory stores. Additional seasonal benefits include resources for sourcing childcare, elder companions and more, short-term counseling and referral services, and a robust Community Discount program offering thousands of discounts on goods and services including health and fitness, wireless services & computer/technology, airfare, hotels, car rentals, entertainment, museums, and theme parks.
Creating opportunities through community impact
As part of the commitment to its communities, Old Navy is continuing to support underserved youth between the ages of 16-24 facing barriers to employment through the company’s This Way ONWard program, tackles systemic barriers to employment by providing opportunity to youth, helping them find their first job within the retailer’s family of brands. The company is dedicated to hiring applicants that have potential, not credentials, and are proud to see participants of the program grow with these opportunities. Old Navy has committed to hiring five percent of their new entry-level store hires to be This Way ONward participants by 2025.
Making the application process seamless
Those interested in spreading holiday cheer safely this season in Gap Inc.’s fulfillment centers, customer contact centers and stores can apply online through the United States or Canada seasonal hiring career pages. Select fulfillment centers and customer contact centers will host virtual hiring events.
Creating long-term career opportunities
To encourage seasonal hires to stay on board after the holiday season, the company has prioritized creating a workplace culture and providing benefits that meet the professional and personal needs of our employees and their families. This includes designing work schedules that give in-store staff greater stability, flexibility and work-life balance, as well as offering financial incentives. Our training programs and resources are tailored to employees’ different levels and needs, and we seek frequent feedback to check the pulse of our people and respond more quickly to their needs.
For more information on Gap Inc.’s holiday hiring opportunities, visit jobs.gapinc.com/seasonal.
Don’t miss out on the latest Gap Inc. news! Sign-up to get email alerts about news on Gap Inc. and our brands.