About Gap Inc.
At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.
Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.
Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.
We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.
We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.
About the role
The Security Officer delivers a high-touch, concierge-level security experience across Gap lnc.'s San Francisco Headquarters. Serving as frontline ambassadors of the Global Security organization, Officers ensure a safe, welcoming, and professional environment while protecting employees, visitors, executives, Board members, contractors, and assets. This role blends premium hospitality with disciplined physical security practices, including perimeter protection, access control, emergency response, and real-time coordination with the Global Security Operations Center (GSOC). Security Officers embody Gap lnc.'s "Safeness for All" culture, maintaining strong situational awareness, technical proficiency, and customer-first engagement in a dynamic corporate environment. You will be part of a highly respected Global Security team that plays a critical role in protecting the people, products and experiences that create our house of iconic American brands.
What you'll do
Oversee
and
ensure
the
security
of
all
assigned
areas
within
the
San
Francisco
corporate headquarters,
maintaining
a
consistently safe and
secure environment.
Manage
building access
and
support an
efficient flow
of
employees, contractors,
and
visitors
while enforcing security and access control protocols.
Inspect,
monitor
,
and
maintain
security
compliance across
entry
points,
lobbies,
common
areas
, stairwells, and perimeter locations.
Conduct regular interior and
exterior patrols
to ensure
perimeter integrity,
identify
safety
hazards, and detect potential risks.
Operate
and
monitor
security
systems,
including
CCTV/VMS,
access
control,
radio
communications, and life-safety systems.
Coordinate
with
employees, visitors,
contractors,
and
vendors,
ensuring
adherence
to
security procedures and providing concierge-level service.
Issue,
manage,
and
retrieve
access
credentials,
including
temporary
badges and
contractor
passes.
Respond
promptly
to
emergencies, alarms,
and
security
incidents
as
the
first
on-scene
responder, ensuring proper escalation and communication.
Collaborate
with
the
GSOC
and
external
emergency
services
(fire,
medical,
law
enforcement) when incidents or emergencies require support.
Support
the
implementation
and
readiness
of
emergency procedures,
including
evacuations, shelter-in-place, and other life-safety protocols.
Maintain
accurate
logs,
documentation,
and
incident reports
in
accordance with
Global Security standards.
Participate
in
ongoing
security
briefings,
post
updates,
and
team
training
sessions
to
maintain
site readiness and awareness.
Conduct routine
safety,
security,
and
system
inspections to ensure
compliance
and
identify
improvement opportunities.
Complete required
recurring
training,
drills,
and
online
learning
courses
to ensure compliance with security and life-safety standards.
Concierge-Level
Customer
Service:
Demonstrated
ability
to provide high-touch,
white
glove
service
while
maintaining
strict
security
standards and
a
welcoming environment.
Professional Communication:
Exhibits
a
polished,
professional demeanor with
strong
verbal
and
written communication
skills; able
to interact effectively with employees, executives, VIPs, contractors, and diverse visitors.
Security
&
Technical Expertise:
Strong
understanding of
access
control
operations, perimeter protection,
CCTV
and
surveillance systems,
and
corporate
security
technologies.
Sound Judgment & Decision-Making:
Proven ability to assess situations quickly and make
appropriate decisions
during both routine activities and high-stress incidents, while
remaining
calm and composed.
Organizational
Excellence:
Demonstrates
strong
time
management, multitasking, and
prioritization
skills, ensuring reliable execution of daily responsibilities
and incident
workflows.
Independent
&
Team-Oriented
Performance:
Capable
of
working
autonomously with
minimal supervision while also collaborating effectively with
team members, GSOC personnel, and cross-functional partners.
Adaptability &
Resilience:
Thrives
in
a
fast-paced,
dynamic
environment, adjusting
to
evolving security needs, shifting operational priorities, and unexpected incidents.
Who you are
A
polished,
customer-focused
professional who
delivers
white-glove service
in
every
interaction.
Highly
observant,
proactive,
and
able
to
identify
risks
before
they
escalate.
3+
years
of
security,
concierge,
or
hospitality experience in
a
corporate
or
high-security
environment.
At
least
21
years
of
age.
Valid
driver's
license
and
the
ability
to pass
a
motor
vehicle
background
check.
Must
successfully complete a
CritiCall
computer-based
assessment during
the
hiring
process.
Experience
with
CCTV/VMS,
access
control
platforms,
radios,
or
other security
technologies. Ability to walk,
stand,
patrol multiple floors, and respond quickly to emergencies.
Ability
to
pass
a
criminal
background check
and
meet
all
licensing
requirements.
Experience
in
a
Security
Operations
Center
(GSOC/SOC).
CPR/AED/First
Aid
certification
(American
Red
Cross
preferred).
Training
in
conflict resolution,
de-escalation,
or
customer
experience.
Experience
supporting
C-suite leaders,
Board
of
Directors,
or
VIP
clientele.
Hourly Range: $24.00 - $29.40
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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